Privacy Policy

Effective Date: 13/09/2026 Last Updated: 13/09/2026

Urban-age Solutions Private Limited ("Urban-age Solutions", "UrbanScaleX", "we", "us", or "our") respects your privacy and is committed to protecting personal information processed through the UrbanScaleX platform, websites, applications, and related services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using UrbanScaleX, you acknowledge this Privacy Policy.

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1. ABOUT URBANSCALEX

UrbanScaleX is a technology and SaaS platform that enables businesses, organizations, NGOs, institutions, teams, and other customers to create, configure, deploy, and operate digital applications, websites, workflows, automation, integrations, and related technology services.

Because UrbanScaleX is a multi-organization platform, different types of information may be processed depending on how the platform is used.

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2. INFORMATION WE COLLECT

Depending on your use of UrbanScaleX, we may collect:

Account Information

- Name - Email address - Phone number - Organization or company name - Designation or role - Login and authentication information - Profile information

Technical Information

- IP address - Browser type - Device information - Operating system - Approximate location information - Language and timezone - Device identifiers - Network information - Logs and diagnostic information

Usage Information

We may collect information about how you interact with UrbanScaleX, including:

- pages and features accessed; - actions performed; - application usage; - session information; - errors and performance information; - API activity; and - other service-usage information.

Customer Data

Organizations using UrbanScaleX may submit or process information relating to their own:

- customers; - employees; - members; - beneficiaries; - volunteers; - users; - donors; - partners; or - other individuals.

Such information may include personal data depending on the Customer's particular use of the platform.

Transaction Information

Where you purchase Services, we may process information relating to:

- subscription; - billing; - invoices; - transaction status; - payment method; - applicable tax information; and - payment-related identifiers.

Payment-card information may be processed directly by third-party payment providers where applicable.

Content and Files

You may provide information, documents, images, forms, records, messages, files, or other content through UrbanScaleX.

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3. HOW WE COLLECT INFORMATION

We may collect information:

- directly from you; - when you create an account; - when you use UrbanScaleX; - when your organization creates or manages your account; - through forms; - through applications and websites; - through cookies and similar technologies; - through integrations; - through APIs; - through customer deployments; - from service providers; and - from other lawful sources.

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4. HOW WE USE INFORMATION

We may use information to:

- provide and operate UrbanScaleX; - create and manage accounts; - authenticate users; - provide customer support; - process subscriptions and payments; - deliver requested features; - host and store information; - operate customer applications; - provide integrations; - send service communications; - provide notifications; - monitor performance; - maintain security; - detect fraud and abuse; - troubleshoot technical problems; - improve our Services; - develop new features; - provide analytics; - comply with legal obligations; - enforce our agreements; and - protect our rights, users, and infrastructure.

We may also process information for other purposes where permitted by applicable law.

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5. CUSTOMER-CONTROLLED DATA

When an organization uses UrbanScaleX to collect or process information relating to its own users, employees, customers, beneficiaries, members, donors, or other individuals, that organization may determine the purpose and manner of such processing.

In those circumstances, the organization is responsible for:

- providing appropriate privacy notices; - obtaining required permissions or consent; - determining the lawful purpose of processing; - responding to applicable requests from its users; - configuring appropriate access controls; and - complying with applicable data-protection laws.

UrbanScaleX provides the technology and infrastructure used to facilitate such processing.

Where required, additional contractual data-processing terms may apply between Urban-age Solutions and the Customer.

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6. PERSONAL DATA PROCESSING

We process personal data only for legitimate and permitted purposes and in accordance with applicable privacy and data-protection laws.

Where applicable, processing will be carried out in accordance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations.

The exact legal basis and responsibilities may depend on the nature of the processing and the relationship between Urban-age Solutions, the Customer, and the individual.

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7. COOKIES AND SIMILAR TECHNOLOGIES

UrbanScaleX may use cookies, local storage, pixels, analytics technologies, and similar mechanisms to:

- keep users signed in; - maintain sessions; - remember preferences; - provide security; - understand usage; - measure performance; - improve the Services; and - provide relevant communications or marketing where permitted.

You may be able to control cookies through your browser or applicable cookie settings.

Disabling certain cookies may affect functionality.

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8. ANALYTICS

We may use analytics and monitoring technologies to understand:

- how users interact with the Services; - application performance; - system reliability; - feature usage; - errors; - security events; and - overall service performance.

Analytics information may be aggregated or de-identified where appropriate.

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9. AI SERVICES

UrbanScaleX may provide artificial-intelligence and automated functionality.

Depending on the feature, information provided to AI functionality may be processed to:

- generate content; - summarize information; - classify information; - assist workflows; - provide recommendations; - automate tasks; or - perform other requested functions.

AI processing may involve third-party technology providers where required to provide the relevant functionality.

Users should avoid submitting sensitive information to AI features unless the applicable Service expressly supports such processing and the user has appropriate authority to do so.

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10. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate UrbanScaleX.

These providers may support:

- cloud infrastructure; - hosting; - databases; - storage; - analytics; - authentication; - payment processing; - communications; - security; - monitoring; - AI services; - email; - messaging; - integrations; and - other technology functions.

Such providers may process information on our behalf and are expected to maintain appropriate security and confidentiality protections.

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11. THIRD-PARTY INTEGRATIONS

UrbanScaleX may allow you to connect third-party services.

When you enable an integration, information may be exchanged between UrbanScaleX and the relevant third-party service according to the permissions you authorize.

Third-party services are governed by their own privacy policies and terms.

We are not responsible for the privacy practices of third-party services that you independently choose to connect or use.

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12. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

We may receive transaction-related information such as:

- payment status; - transaction reference; - subscription information; - billing information; and - limited payment details.

Complete payment-card information may be handled directly by the applicable payment provider rather than stored by UrbanScaleX.

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13. COMMUNICATIONS

We may send you:

- account-related emails; - security notifications; - service notifications; - billing communications; - support communications; - product updates; - administrative messages; and - promotional communications where permitted.

You may opt out of promotional communications, but essential service and security communications may still be sent.

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14. DATA SHARING

We do not sell your personal data as a business practice.

We may share information where reasonably necessary with:

- service providers; - infrastructure providers; - payment providers; - communication providers; - analytics providers; - AI providers; - integration providers; - professional advisers; - auditors; - legal authorities where required; and - entities involved in a merger, acquisition, restructuring, or transfer of relevant business assets.

We may also disclose information where required by law or reasonably necessary to protect our rights, users, systems, or property.

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15. INTERNATIONAL DATA PROCESSING

Because UrbanScaleX may use cloud infrastructure and third-party technology providers operating in different countries, information may be processed or stored outside India.

Where required, we will take appropriate measures to comply with applicable data-protection requirements relating to such processing or transfers.

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16. DATA SECURITY

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

- access controls; - authentication; - encryption where appropriate; - monitoring; - logging; - backups; - vulnerability management; - infrastructure security; - incident response; and - administrative safeguards.

However, no internet-based system can guarantee absolute security.

You are also responsible for protecting your account credentials and maintaining appropriate access controls.

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17. DATA RETENTION

We retain personal data only for as long as reasonably necessary for:

- providing Services; - maintaining accounts; - fulfilling contractual obligations; - complying with legal requirements; - resolving disputes; - preventing fraud and abuse; - maintaining security; - enforcing agreements; and - legitimate business purposes.

Retention periods may vary depending on the type and purpose of the information.

Customer Data may also be subject to the applicable subscription, contract, or data-processing agreement.

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18. DATA DELETION

You may request deletion of personal information where applicable by contacting:

urbanagesolutions@gmail.com

We may need to verify your identity before processing a deletion request.

Certain information may need to be retained where required by law, necessary for security, dispute resolution, accounting, fraud prevention, or other legitimate purposes.

For organization-managed accounts, requests relating to Customer Data may need to be directed to the relevant organization.

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19. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal data, including rights to:

- obtain information about processing; - access applicable personal data; - request correction of inaccurate information; - request deletion where applicable; - withdraw consent where processing is based on consent; - request information about how your data is processed; and - raise a grievance or complaint.

Requests may be submitted to:

urbanagesolutions@gmail.com

We will process requests in accordance with applicable law.

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20. CHILDREN'S PRIVACY

UrbanScaleX is primarily intended for businesses, organizations, institutions, NGOs, teams, and other eligible users.

We do not knowingly intend to collect personal data directly from children in circumstances where such collection is prohibited by applicable law.

Where a Customer uses UrbanScaleX for services involving children, the Customer is responsible for ensuring appropriate legal requirements, parental or guardian permissions, safeguards, and processing requirements are satisfied.

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21. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a security incident affecting personal data, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where notification is required under applicable law, we will provide notifications to the appropriate persons or authorities in accordance with applicable requirements.

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22. YOUR RESPONSIBILITIES

You are responsible for:

- providing accurate information; - maintaining account security; - protecting passwords and credentials; - using appropriate access controls; - ensuring that information submitted to UrbanScaleX may lawfully be processed; - complying with applicable law; and - respecting the privacy rights of other individuals.

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23. DATA PROVIDED THROUGH CUSTOMER APPLICATIONS

If you interact with an application, website, form, portal, or service operated by an UrbanScaleX Customer, that Customer may be responsible for determining how your personal data is collected and used.

For example, an NGO, business, institution, or other organization may use UrbanScaleX to operate its own application.

In such cases, questions about the Customer's specific processing of your information may need to be directed to that organization.

Urban-age Solutions may provide the underlying technology and infrastructure supporting that application.

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24. ACCOUNT TERMINATION

If your UrbanScaleX account is closed, we may retain information for the period reasonably necessary to:

- comply with legal obligations; - resolve disputes; - prevent fraud; - maintain security records; - enforce agreements; or - complete deletion processes.

Customer Data may be handled according to the applicable customer agreement and retention policy.

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25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make material changes, we may provide appropriate notice through the Services, website, email, or other reasonable means.

The updated policy will display a revised "Last Updated" date.

Your continued use of UrbanScaleX after the effective date of an updated policy will be subject to the revised policy to the extent permitted by applicable law.

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26. GOVERNING LAW

This Privacy Policy is governed by the laws of India, subject to applicable data-protection and privacy laws.

Any disputes relating to this Privacy Policy shall be handled in accordance with applicable law and the dispute-resolution provisions applicable to the relevant Services.

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27. CONTACT US

If you have questions, requests, concerns, or complaints regarding privacy or personal data, contact us at:

Urban-age Solutions Private Limited

Privacy & Grievance Contact: Urban-age Solutions Private Limited

Email: urbanagesolutions@gmail.com

Address: 15/10, Karuvampalayam EXTN 4th Street, Puliyamarathottam, Tiruppur – 641604, Tamil Nadu, India

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28. GRIEVANCE REDRESSAL

For privacy-related grievances or requests, you may contact:

Urban-age Solutions Private Limited Email: urbanagesolutions@gmail.com

We will review and address grievances in accordance with applicable law.

Where applicable, you may also have the right to approach the relevant regulatory authority or Data Protection Board in accordance with applicable law.

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By using UrbanScaleX, you acknowledge that you have read and understood this Privacy Policy and understand how Urban-age Solutions may collect, use, store, disclose, and otherwise process information as described above.

Urban-age Solutions Private Limited Operator of UrbanScaleX

Effective Date: 13/09/2026 Last Updated: 13/09/2026

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