Customer Feedback & Survey Platform
Business & Operations Hear every customer, before they leave — NPS, ratings and feedback, sent anywhere, closed-loop.You'll sign in (or create a free account) first — your app is linked to it.
About this app
The survey and feedback workspace your team runs every customer touchpoint through. Build a survey in minutes with NPS, star-rating, multiple-choice, matrix and free-text questions, branch a follow-up question on an earlier answer, and spread it across as many pages as you need. Send it by email, SMS, WhatsApp link, a printable QR code, or an embed for your own website — every recipient gets a private one-time link, and every response is classified into a promoter, passive or detractor the instant it lands, with your Net Promoter Score trending live. A low NPS score or a 1-2 star rating never just sits in a spreadsheet: it auto-opens a follow-up, gets assigned to an agent from their own queue, and can be re-surveyed with one click once you have fixed the problem, closing the loop with the customer. A live analytics dashboard shows your NPS trend, rating distribution and CSAT, a comparison view slices the same numbers by branch, product or month so you can see what is actually moving the needle, and a one-click printable summary turns it all into a report for any meeting. Respondents can answer from any device, including as an installable app that keeps working offline and sends the moment signal returns. Fully hosted and carrying your own name, logo and colours on every screen.
Why buyers pick it
Everything included 13
- Survey builderNPS (0-10), star rating, multiple-choice, yes/no, matrix and free-text questions across as many pages as you need
- Branch logica question can show only if an earlier answer matches a condition, e.g. a follow-up text box only for a low NPS score
- Distribution channelsemail, SMS, WhatsApp link, a printable QR code, and an embeddable iframe for your own website
- Personalised linksevery recipient gets a private one-time-use link; open links (QR/embed/share) accept anyone with the link
- Live NPS enginepromoters, passives and detractors classified the instant a response lands, with the score trending on the dashboard
- Closed-loop follow-updetractor NPS scores and 1-2 star ratings auto-open a follow-up, assignable to an agent from their own queue
- Re-surveysend the same respondent a fresh link with one click to confirm a fix landed
- Analytics dashboardNPS trend, star-rating distribution, response volume and CSAT, with CSV export of raw responses
- Comparison viewNPS and average rating side-by-side by segment (branch/product/region) and by month
- Printable summary reportone click turns the analytics dashboard into a report you can save as a PDF
- Offline-capable survey forman installable PWA that caches answers on a flaky connection and submits automatically once back online
- Roles & controlAdministrator, Manager and Agent, each seeing only what they should — agents get their own scoped follow-up queue
- Configurationbrand name, tagline, logo, favicon, colour palette, and email/SMS/WhatsApp provider keys for distribution
What you get
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Report a bug and Request a feature, step by step
- Report a bug and Request a feature are now two separate guided forms, three short steps each.
- A bug report asks what happened, what you did just before and how much it affects you, and notes the screen you were on.
- Attach up to five screenshots: pick them, drag them in, or paste straight from the clipboard. Large images are shrunk for you.
- New help page: Bug reports & feature requests.
